![]() There’s this general idea: One can do a lot of testing when one builds a product. So this looks like a factory escapee: Should have been caught during testing, but worked long enough to ship. Most factories power up their equipment, sometimes in a heat tent, with the intent of detecting early failures. I note that it took a while before it started doing this in my case, at least four or five hours. Overtemperature on some device that causes excessive current draw reset sensor whose voltage thresholds are too high/too low, so it causes a reset bad parts in manufacturing that short out intermittently and so on. ![]() But, speaking as a troubleshooter: I’ve seen hardware that does stuff like this. No more drop-outs.ĭid have to swap the SIM card from the intermittent one to the new one, but that was it, beyond the usual setup follies.Ĭould be the power brick. Opened the box: Same rough shape (square in cross-section) but shorter than the original. Drop shipped me a new one on a Friday, got it on this last Monday. AND that that particular brand (the tall one) was known to have this problem. Se said it was clearly a problem with the gateway. After the usual five minute wait, talked to a nice service rep. When it came back up, so did the internet.įour hours later, lather, rinse, repeat. There had been no power outages whatsoever. On day, happened to be in the office upstairs where the thing was placed, down went the internet. Started seeing $RANDOM dropouts, once every couple of hours, as soon as the thing was put in use. I troubleshoot hardware for a living, at least until recently when I retired.īrand new T-Mobile Gateway, the tall, square in cross-section one. So after hours of customer support and driving to the store and trying to have staff get me a working unit….I GIVE UP!!! And by the way, I am in Oregon, so this isn’t a reigonal issue So after hours of customer support and driving to the store and trying to have staff get me a working unit….I GIVE UP!!! This one keeps powering off and reset back to original wi-fi name, even tho I have successfully changed it and hooked to it with a personal wi-fi name, and then I am locked out and have to reset to factory settings, and it still “powers up” reboots every minute or two. They said I had to wait for a warranty replacement”. Went back to store and they powered it up and it did the same rebooting for them. Went home hopeful but couldn’t even get that black one to stay on for more than a few minutes without it rebooting “powering up”. They said “yea, nothing but problems with those Gray ones.” Was sent another Gray Tower, after being down for a week with no Wi-if, got a couple of days out of that one. Went into the store and they gave me black tower replacement, but set up a new number costing me $45. They say I should have full service at my address. Been having the problem since I started T-mobile internet Sept 10th. Been through 5 towers in two months. Units keep powering off, rebooting. Either way there is probably little you can do with it. If a firmware upgrade was pushed to the gateway it might reboot to install it but now if it has an issue with the firmware or an upgrade went sideways that could possibly lead to it being in a bad state rebooting. If there is a T-Mobile store that supports the gateways talk to them and see if you can get a replacement. I do not believe the SIM connection would have any relationship to the unit rebooting. If there are any notifications with error codes that would be something engineering should be able to work with. ![]() The Nokia receives notifications via the LED only, which is not ideal, but if the Arcadyan or Sagemcon are similar in this respect or not I do not know. Before you do more or it goes down check notifications on the LED display. ![]() If it is shutting down and then powering back up maybe it is a faulty gateway or power adapter. If the SIM is not making contact in the unit this could cause issues with the tower connection. ![]() The SIM card holds significant information about the account and services. Azzlyn2006 - I am just speculating but try reseating the SIM card. ![]()
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